Coronavirus (Covid-19): We're asking you please to only call 999 if it is an emergency. If it's not an emergency, use our online services if you can. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
Coronavirus (Covid-19): registration services are currently suspended. If you have an appointment you should have received a notification by email. There will be no penalty action taken against anyone who is unable to attend an appointment or book a new appointment.
Those returning to their home countries prior to registering with OVRO should not face any difficulties at UK ports upon re-entry for non-registration due to the suspension of our service.
Book an online OVRO appointment
To attend the OVRO you must now book an appointment online. The first available appointments will be for attendance in April 2020 – this is to make sure that people who currently have appointments using the old admission slips system are seen. Appointment times will generally be available from 9am to 3.30pm Monday to Wednesday and Friday (the office is closed on Thursdays and public holidays).
Seven day requirement and your appointment
To satisfy the seven-day legal requirement to register with the police, an appointment must be booked within seven days of arrival in the UK or within seven days of a change in circumstance. This will make sure the requirement to register with the police has been satisfied, even if the first available appointment is beyond seven days.
Where possible, we'll still accept a limited number of walk-in customers along with those who've already been issued admission slips, but walk-in customers will not be accepted from Monday, 3 February 2020.
Carefully read the information and attend your appointment on time to avoid having to re-book
You must make sure you've carefully read the information when booking your appointment as you'll have to bring the relevant documents when attending to register as an overseas visitor or report a change in your circumstances. You'll have to book a new appointment if you don't take the correct documents with you or if you are more than ten minutes late beyond your appointment time. Although your appointment states 30 minutes, you must arrive no later than the time stated in your booking confirmation.
For example: if it is stated that you have a 30 minute appointment between 9.00am to 9.30am, you must attend at 9.00am and not within the 30 minute window
Taken part in police registration through your educational sponsor?
If you've already collected an admission slip or taken part in any initiative offered by your educational sponsor in collaboration with the OVRO, you shouldn't use the online booking system as this will duplicate the process and cause further delay to your registration which may then be regarded as a late registration.
Reporting a change of address?
London to London
If you're reporting only a change of address from one London address to another London address, don't use the online booking system. Please attend a police station within seven days of the change to report this.
Moved into London after having registered with another UK police force
If you've moved into London after having registered with another UK police force, you must make a booking online to attend the OVRO. Please make sure you take the relevant documentation with you, otherwise you'll have to book another appointment.