1. Overview

MetCC (Command and Control) provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms, 24 hours a day, 365 days a year. Specialist police communications support is also provided for some 500 large-scale public events that take place across the capital each year. Naturally this means we have a fast-paced dynamic environment, where no two days will be the same.

We are looking for great people to join our team. You will be customer-focussed and professional, attentive to detail and a calm head under pressure. Above all, you’ll have the drive and determination to make a difference to the communities of London. With the volume of requests handled through our teams each day, the importance of these roles can never be underestimated.

The role of an advisor

Our advisors are the first point of contact for those seeking assistance from the police response service. The average day could look like:

  • Handling emergency and non-emergency calls. We work with a framework, and you will triage calls in accordance with this, assessing each one’s priority and risks
  • Prioritising a response to incidents
  • Working with colleagues across the boroughs of London to manage our response to requests for assistance
  • Facilitating telephone interpreting for callers who speak little or no English, building confidence across our multi-cultural communities and for those visiting the capital
  • Contacting the next of kin / family of victims to gain vital intelligence to support officers at a scene
  • Carry out Police National Computer enquiries on behalf of officers, for example vehicle and name checks

Do you have a say in where and when you work?

You can apply to work full-time or part-time, depending on your circumstances.

You will be required to work a 24/7, 365 day a year variable shift pattern, including nights and public holidays.

The normal working hours are 36hrs per week, full time excluding breaks. Working a shift pattern does attract payment of a shift disturbance allowance and flexibility allowance. We’ll talk to you about this more throughout the recruitment process.

We have vacancies across our three locations – Hendon, Lambeth and Bow. During the recruitment process, you will be asked some preference information around where you’d like to be posted to help inform our decision making.

We cannot guarantee that we can accommodate your preferences as operational requirements will inform where we need to post new joiners, but we will endeavour to work with your preference where possible. On occasion, there may be a requirement for you to work at other locations based on operational need.

Please note, we cannot guarantee that parking will be available on-site at your place of working.