1. Overview

Police community support officers (PCSOs) were introduced into the Met in 2002 to provide London with an increased visible police presence and to work alongside regular police officers in reducing crime and making communities safer. Our PCSOs are out on the streets, talking to local people, supporting officers, preventing crime, managing traffic and building the kind of relationships that residents value deeply.

The role of the PCSO

We have different types of roles for our London PCSOs, all providing a reassuring and visible presence. Our transport teams work closely with Transport for London to deliver the Mayor’s Transport Strategy.

Our PCSO roles include:

  • Safer Neighbourhood Teams – focussing on crime and antisocial behaviour within the community.
  • Safer Transport Teams – focussing on over-ground transport, working with the public to ensure and reassure that our transport networks are safe.
  • Roads Policing Teams – working alongside Traffic Officers, dealing with collision scenes, incidents and broken down vehicles.
  • Reassurance Tasking Teams – visible presence on the roads, enforcing red routes and managing network disruption.
  • Commercial Vehicle Unit – focussing on HGV offences, both from a reaction and prevention perspective.
  • Cycle Safety Team – visible cycle presence, engaging with other cyclists around road safety, casualty reduction and enforcement.

What does a PCSO get involved in each day?

PCSOs generally perform routine duties, assisting and supporting police officers, gathering intelligence, carrying out security patrols and, through their presence alone, reassuring the public. Where possible, they also attend to matters not requiring police powers.

Depending on which role you take, you could be trained and called upon to do any number of activities, including:

  • Providing support at ceremonial and special events.
  • Responding to major incidents and security alerts.
  • Making house-to-house enquiries.
  • Directing traffic and removing vehicles.
  • Issuing fixed penalty notices.

Do you have a say in where and when you work?

You can apply to work full-time or part-time, depending on your circumstances. However, when it comes to agreeing any individual flexible working requests, priority is given to operational and business needs. And while you will ultimately be posted wherever you’re most needed, your location preferences will be taken into account when considering where to place you.

There are currently vacancies at most locations. During the recruitment process, you will be asked some preference information around where you’d like to be posted to help inform our decision making. We cannot guarantee that we can accommodate your preferences as operational requirements will inform where we need to post new PCSOs, but we will endeavour to work with your preference where possible.

The conditioned hours are 36hrs per week, full time excluding breaks. The Met is a 24 hour service and accordingly PCSOs are generally required to work a shift pattern that includes a combination of morning, day time, evening and night shifts. The shift patterns vary from location to location depending on the operational needs of that area.